Privacy policy

Last updated: August 25, 2026

Surplus Warehouse respects customer privacy. This policy explains in plain language what information we collect and how we use it.

Information we collect

We collect information you provide when placing an order or contacting us, such as your name, email address, phone number, billing and shipping addresses, order details, and messages. Our store and service providers may also collect device, browser, IP address, cookie, and site-usage information needed to operate, secure, and improve the store.

How we use information

We use information to process payments and orders, arrange shipping and fulfillment, provide order updates and customer support, prevent fraud and security incidents, operate and improve the store, and meet legal, tax, and recordkeeping obligations.

Who receives information

We disclose information only as reasonably necessary to providers that operate the store, process payments, provide shipping and fulfillment, deliver communications, prevent fraud, analyze site performance, or help us comply with law. Shopify hosts this store and processes information under its own privacy terms. We may also disclose information when legally required or as part of a business transfer.

We do not sell customer names, contact information, or order details for money.

Cookies and privacy choices

The store uses cookies and similar technologies for the cart, checkout, security, preferences, and site measurement. Where required, the store provides privacy or cookie controls. Browser settings may also limit cookies, although some store features may stop working.

Retention and security

We keep information only as long as reasonably needed for orders, support, fraud prevention, legal and tax obligations, or dispute resolution. No online system is perfectly secure, but we and our providers use reasonable safeguards.

Your rights

Depending on where you live, you may have the right to request access to, correction of, deletion of, or a copy of your personal information, or to object to certain processing. We may need to verify a request and may retain information that the law requires us to keep.

Children

This store is not directed to children under 13, and we do not knowingly collect their personal information.

Contact

For privacy questions or requests, email support@wvhose.com or use the contact form at https://surplusw.com/pages/contact.

Changes

We may update this policy when our store practices or legal requirements change. The current version will remain posted on this page.