Refund policy

Return and refund policy

Return window
Request a return within 30 calendar days after delivery.

Return condition
Items must be unused, uninstalled, in their original condition and packaging, and free of wear, damage, or fluid contamination.

Return authorization
Contact us through the Contact page before sending anything back. Include your order number, the item or part number, the reason for the request, and photos when the item is damaged or incorrect. Wait for return authorization and shipping instructions. Unapproved returns may be refused or delayed.

Non-returnable items
• Custom-made hoses and cut-to-length products
• Special-order and non-stock items
• Electrical items
• Installed or used items
• Clearance and final-sale items

Return shipping and fees
The customer pays return shipping on approved non-defective returns. Surplus Warehouse pays or arranges return shipping when the item is incorrect or defective. A 15% to 25% restocking fee may apply to an approved non-defective return depending on the item’s condition and packaging. Original shipping charges are not refundable.

Damaged or incorrect items
Report a damaged or incorrect item within 5 calendar days after delivery and include clear photos so we can correct the problem.

Refunds
After an approved return is received and inspected, the refund is processed to the original payment method within 3 to 5 business days. Your bank or payment provider may need additional time to post the credit.

Exchanges
We do not process direct exchanges. Return the approved item and place a new order for the replacement.

Cancellations
Request cancellation as soon as possible. Cancellation is not guaranteed after an order enters processing or shipment.